Shell Recharge recently notified North American customers that its Shell Sky CPMS will discontinue services on April 30, 2025.
Shell Sky is a cloud-based back-end EV charger management system. Such a system, often called a charge point management system (CPMS) or charging station management system (CSMS), provides site hosts with such features as power management, proactive alerts and reports on EV charger usage. The Shell Sky software product was originally created by Greenlots, which was acquired by Shell in 2019.
Note that this move affects Shell Recharge site hosts, not drivers who use the Shell Recharge public charging network, which will continue to operate and to expand.
Shell Sky customers now have about four months to make other arrangements for managing their EV charging stations. ChargeLab, the provider of a competing CPMS, is offering a “turnkey migration service” for Shell Sky customers.
ChargeLab is a hardware-agnostic EV charger management platform that supports over 100 charger models built by dozens of manufacturers. ChargeLab’s software and Shell Sky both use the Open Charge Point Protocol (OCPP), so “most Shell Recharge customers can seamlessly migrate to ChargeLab either through remote or on-site reconfiguration of EV chargers,” according to ChargeLab.
“ChargeLab recently completed the migration of over 1,400 JuiceBox EV chargers following a similar shutdown announcement from Enel X Way,” says the company. “ChargeLab has also migrated large networks of EV chargers from Shell Recharge in the past.”
ChargeLab’s offering includes new software that “meets or exceeds the capabilities of Shell Sky,” 24/7 EV driver support, and on-site migration support as needed. ChargeLab partners with ChargerHelp, a company that provides comprehensive O&M plans that can replace legacy Shell Sky Care maintenance plans.
“We applaud Shell’s decision to notify customers at least 90 days before turning off its software,” said Shaun Stewart, ChargeLab’s President. “At the same time, this remains a short window to complete the steps necessary to migrate to a new back end. We encourage customers using Shell Sky to contact us as soon as possible to start the migration process.”
Source: ChargeLab
